Returns Policy & Cancellation

Return Policy

To be eligible for a refund, your return must meet the following conditions:

  • Condition: The item is unworn, unwashed, undamaged, and in its original condition.

  • Tags & Packaging: All original tags, labels, and the original packaging are present.

  • Proof of Purchase: Keep your order number or proof of purchase handy.

Exceptions / Non-returnable items

Unfortunately, the following items cannot be returned:

  • Gift cards and items from the sale (unless delivered defective).

  • Completely bespoke or personalized items (such as those with a custom name or unique custom print).

Return Shipping Costs

  • At your own expense: Due to our sustainable Print-to-Order concept, the costs for a regular return shipment are at the customer's expense.

  • Error or damage on our part: Is an item damaged, defective, or did we accidentally deliver the wrong size or print? Please contact us immediately upon receipt via info@casualcultureofficial.com. We will resolve it for you free of charge and reimburse the shipping costs.

How to register a return? (Step-by-step)

  1. Register: Send an email to info@casualcultureofficial.com within 14 days of receipt with your order number, the items you wish to return, and, if applicable, the reason for the return. (Note: We unfortunately cannot process items sent back without prior registration).

  2. Instructions & Address: After approval, you will receive instructions and the return address via email:

    Return address: [INSERT YOUR RETURN ADDRESS HERE]

  3. Packaging: Pack the items securely back into the original shipping bag (seal it well with tape) or another sturdy package.

  4. Shipping: Drop off the package at a shipping point of your choice (e.g., PostNL, DHL).

  5. Keep your proof of postage: Always ask for a shipping receipt with a Track & Trace code. This is your proof of shipment.

Exchanges

Because every garment is printed specifically for you, direct exchanges via our system are not possible. The fastest way to receive a different size or color is to return the current item and place a new order on the webshop yourself. Therefore, please always check our size chart carefully beforehand!

Refunds

  • As soon as we have received and inspected your return, we will notify you by email whether the refund has been approved.

  • After approval, we will automatically refund the purchase amount within 5 to 7 business days (at the latest within the legal period of 14 days) via the original payment method.

  • Please note that banks and credit card companies often require some processing time to show the refund on your account.

  • Have you not received anything after 10 business days following our confirmation? Please contact us via info@casualcultureofficial.com.

Questions or Need Help?

Do you have questions about your order, are you unsure about a size, or is there an issue with the delivery?